Customers’ Bill of Rights
The Customer is Always Right. Everybody says that.
At IonIdea we actually have a Vision of Customer
Care and a culture of putting the Customer First through an explictly enunciated and
actively inculcated Customers’ Bill of Rights.
Every IonIdea customer can and should always expect, and get, the following from each
and every person at IonIdea:
- To always be treated with Dignity and Respect under
all circumstances.
- Transparent and Timely Communication of all
information that is material to the Customer’s success, and is relevant to the
Customer’s business with IonIdea.
- Alignment of IonIdea’s interests with the
Customer’s interests. Prioritization of the Customer’s interests over IonIdea’s
interests.
- Commitment of IonIdea and its staff to the
Customer’s goals. IonIdea will go the extra mile as much and as often as required to
help the Customer succeed.
- Excellence in every product, every solution, every
service, and every piece of work from IonIdea.
- Superior Value in each and every interaction and
business transaction. IonIdea will not just do and deliver what is asked of it, it will
also share and propose better options if there are any.
- Competitive and Fair Pricing that is conducive to
long term business relationships.
- Easy and quick access to IonIdea’s Senior
Management , including its CEO, for discussing any matter that the
Customer feels is important.
IonIdea always welcomes feedback from its customers. Your Compliments, Criticisms,
Constructive Feedback, Suggestions and Ideas are received with gratitude because all of them
help us improve the products, solutions and services that we offer to you. Please feel free to
write to IonIdea’s Senior Management including our CEO. All
feedback you provide will be kept confidential.
