Problem

Patients at the Healthcare Clinic faced frustrations with long wait times, difficulty navigating the healthcare system, and fragmented communication with providers.

Solution

Development of a comprehensive 'Digital Front Door' platform offering patients a range of online services:

• Online Appointment Scheduling: Convenient and streamlined appointment booking.
• Medical Record Access: Secure access for patients to view their medical history.
• Care Team Messaging: Direct communication with healthcare providers.
• Virtual Visits: Ability to conduct telehealth consultations

Results

• Dramatically improved patient experience with increased satisfaction scores.
• Reduced missed appointments, improving efficiency for the clinic.
• Enhanced communication between patients and their care providers.

Technology Stack

• Patient Portal: Custom web application built using modern frameworks (React, Angular, etc.).
• Backend: Robust backend system (Node.js, Java, Python) for data processing and management.
• Database: Flexible database solution (NoSQL like MongoDB or traditional like MySQL).
• Integration: Secure APIs for seamless integration with EHRs (Electronic Health Records) and other healthcare systems.

Software Development

• Methodology: Agile development for flexibility and rapid iteration based on user feedback.
• Focus: Prioritizing intuitive user experience (UX) design.
• Compliance: Strict adherence to HIPAA guidelines for secure data handling and patient privacy.

Before Metrics

Appointment no-show rate: 15%
Patient satisfaction score: 70%

After Metrics

Appointment no-show rate: 8%
Patient satisfaction score: 85%