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IonIdea’s Dynatrace integration solution helps clients integrate a spectrum of open APIs. Software specialists and Dynatrace experts work on the following integrations, assuring clients of a seamless ecosystem.
- JIRA:configuration of incident in Dynatrace; at time of incident occurrence, creation of JIRA ticket as defect.
- SMS: integration with SMS gateway, where incident detail including escalation and response pipeline is set up; real time alerts and incident distribution; performed with third party SMS services.
- Continuous Integration (CI): integration of Dynatrace tool with CI tool; ability to measure performance of the system like CPU utilization; QueryEmpower your cloud, DevOps, and ITSM teams to accelerate service operations and deliver high-quality software.
- Ansible Tower: Integration of Ansible Tower with Dynatrace; receive incident problem notification triggered by Dynatrace to your third-party system and directly launch Ansible Tower job template to start remediation.
- Opsgenie: Integration of Opsgenie API with Dynatrace; get escalation alerts with detailed information via phone calls, text messages, email, android, and iPhone push notifications until resolved.
- Microsoft Teams: With Dynatrace’s Microsoft Teams integration remain up to date with the severity and status of problems in your infrastructure, services, and applications; enable your teams to discuss incidents and evaluate solutions.
- ServiceNow: Configure Dynatrace with ServiceNow for incident integration to receive auto-discovered problem incidents to your ServiceNow instance; integrate Dynatrace with CMDB to gain observability information through Service Graph Connector within your CMDB environment and receive alerts on all problem events detected by Dynatrace to your ServiceNow API.
- PagerDuty: Integration of PagerDuty with Dynatrace; receive automatic push notifications with links to Dynatrace problem card to your Pager Duty environment, resolve incidents faster, coordinate other actions in cloud automation by mobilizing responders when problems arise in Dynatrace environment.
- Trello: Get an organized and segregated view of all the automatically discovered incidents into a specified list by integrating Trello with the Dynatrace environment. Slack - Integration of Slack problem notification with Dynatrace; gain awareness of risks within the infrastructure, services, and application, empower your teams to evaluate solutions, and discuss incidents.
- VictorOps: Integration of VictorOps with Dynatrace; notify co-workers regarding customer-facing performance problems through VictorOps notification channels; obtain root cause analysis on the performance issue and leverage VictorOps’ feature-rich team and schedule management system to provide better customer experience.
- Webhook:Set up Webhook integrations with Dynatrace; get customizable HTTP POST requests triggered by Webhook to the specified target URL upon detection of problems that affect real users.
- xMatters: Prevent technology from becoming business problems by integrating xMatters with Dynatrace; receive problem notifications along with all the related metadata; respond to Dynatrace detected problem alerts through your preferred device.
Reliability - be it for timeliness, quality,
management, or
communication - underpins our
engagement with our clients.
As a Dynatrace partner, IonIdea brings the following advantages to the table:
- Partnership commitment at the CEO level
- IonSecure, our Information Assurance practice
- State-of-the-art physical and computing infrastructure
- Proven track record in delivering Dynatrace Support services
- Laser focus on customer satisfaction
These qualities result in several benefits to the client, including
- Less managerial burden
- Innovative solutions
- Substantial cost savings
- Access to experts of a loyal and committed business partner
Our Delivery Models
Nearshore
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
On-site
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Ongoing monitoring support
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.