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IonIdea’s Dynatrace dedicated offshore technical support delivery model fulfils client requirements in an ecosystem of trust, quality, and business outcomes.
The IonIdea team sets up the environment, develops the scripts, and maintains it as per your requirement. We manage the project end-end, with scheduled signoffs of deliverables, as agreed in the Statement of Work (SOW).
A winning combination of skilled resources, able managers, robust infrastructure, deep expertise, rich experience of 2 plus decades, make us the go-to option for our customers, many of whom are long-term, and who, without a second thought, refer us to other clients.
Our out-of-the-box Dedicated Solutions Center, an all-in-one featuring infrastructure, management, support, along with project resources is our calling card.
Here is an overview of our meticulous development process which is charted out in the Statement of Work (SOW) for every client with granular project-specific details:
- Priority Level Definition
- Issues to Resolution Timescale
- IonIdea Best Practices in People, Process, Technology, and Management
- Roles and Responsibilities
- Management Approach - Project Management, Communication Plan, Issue Escalation and Management, Risks Management, Client and IonIdea obligations
- Security and Confidentiality including Data, Physical, IT Systems, Client Data, Business Continuity Plan and Disaster Recovery Plan
Reliability - be it for timeliness, quality,
management, or
communication - underpins our
engagement with our clients.
As a Dynatrace partner, IonIdea brings the following advantages to the table:
- Partnership commitment at the CEO level
- IonSecure, our Information Assurance practice
- State-of-the-art physical and computing infrastructure
- Proven track record in delivering Dynatrace Support services
- Laser focus on customer satisfaction
These qualities result in several benefits to the client, including
- Less managerial burden
- Innovative solutions
- Substantial cost savings
- Access to experts of a loyal and committed business partner
Our Delivery Models
On-site
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Ongoing monitoring support
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.
Dynatrace integration
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email