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IonIdea’s Dynatrace expert ongoing monitoring support service solves client’s technical support and helpdesk requirements in an ecosystem of superior competency, seamless resolution, and customer support, assuring peace of mind.
Technical support and helpdesk roles are being redefined around user needs. Technical Support Centers(TSC) are an integral part of the service function. IonIdea Dynatrace experts provide technical supportfor a wide range of software applications deployed in various client businesses. This greatly benefits the IT departments, by:
- Relieving their part of their load as the remote technical support team takes over the tasks of responding to users with differing levels of technical skills and a spectrum of support issues.
- Resolving issues with downtime for applications.
- Mitigating risk.
- Providing effective customer support which is the key to competent service delivery processes and determines the level of end user satisfaction.
providing the best numbers to our clients every quarter, year on year including but not limited to productivity, quality, and
quick resolution times.
Reliability - be it for timeliness, quality,
management, or
communication - underpins our
engagement with our clients.
As a Dynatrace partner, IonIdea brings the following advantages to the table:
- Partnership commitment at the CEO level
- IonSecure, our Information Assurance practice
- State-of-the-art physical and computing infrastructure
- Proven track record in delivering Dynatrace Support services
- Laser focus on customer satisfaction
These qualities result in several benefits to the client, including
- Less managerial burden
- Innovative solutions
- Substantial cost savings
- Access to experts of a loyal and committed business partner
Our Delivery Models
Nearshore
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
On-site
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Dynatrace integration
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
Opt for the comfort of on-premise with the assurance of quality and business results.
- Data and processing at scale is done in your cloud.
- The IonIdea team works from the client location under our project/program manager.
- Collate information, develop, maintain, implement, support the project, and deliver high-quality results.
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email