Read the FEBRUARY 2022 Forrester report on The Total Economic Impact™ Of Dynatrace to know the enormous cost savings and business benefits enabled by Dynatrace.
See why Gartner named us a leader in the 2022 Magic Quadrant for APM and Observability, and scored us highest in 4 of 6 Use Cases in the 2022 Critical Capabilities report.
CIOs face rising cloud complexity and an explosion of data. Download the latest CIO report to see how they’re overcoming those challenges and doing more with less in the modern cloud.
IonIdea’s Dynatrace dedicated onsite technical support delivery model fulfils client requirements in an ecosystem of comfort, familiarity, quality, and business outcomes.
The winning combination of the convenience of SaaS and the comfort of on premise, with data and processing done at scale in your cloud, by skilled resources combining cutting-edge expertise with deep experience, meticulously managed by our project manager, in close and seamless interaction with your teams, makes us a preferred choice for our esteemed clients.
- Our onsite team works closely with the client and his team, aligned to the client’s vision.
- Minimizing costs and delivery time is a key performance indicator.
- Real time solutions are provided without any time lapse.
- Open, quick communication ensures early mitigation and solutions.
- Expertise is readily available, round the clock.
- Time-based contractual agreements ensure enhanced cost-effectiveness.
Reliability - be it for timeliness, quality,
management, or communication - underpins our
engagement with our clients.
As a Dynatrace partner, IonIdea brings the following advantages to the table:
- Partnership commitment at the CEO level
- IonSecure, our Information Assurance practice
- State-of-the-art physical and computing infrastructure
- Proven track record in delivering Dynatrace Support services
- Laser focus on customer satisfaction
These qualities result in several benefits to the client, including
- Less managerial burden
- Innovative solutions
- Substantial cost savings
- Access to experts of a loyal and committed business partner
Our Delivery Models
Nearshore
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
Ongoing monitoring support
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.
Dynatrace integration
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email
Our nearshore delivery model offers enhanced trust, quality, and better business results.
- Increase revenues due to higher availability of applications, mobile apps, e-commerce sites, etc.
- Reduce costs by detecting any performance issues early so that your development teams can resolve the same.
- Attain holistic value and peace of mind without the hassle of micro-management.
Proactive monitoring 24/7 and zero downtime of your applications with proactive resolution of issues.
- Ongoing monitoring of applications where Dynatrace is deployed and reporting.
- Mitigating risk.
- Avoiding revenue loss.
Expertise across open-source and proprietary integrations.
- Incident Management
JIRA, Opsgenie, PagerDuty, Trello, VictorOps, xMatters - ChatOps
Microsoft Teams, Slack - Custom Integrations
Webhook, Email