Part of one of the largest healthcare benefits group, this client is committed to providing transformational solutions using technology and data to global employers, with a focus on making healthcare more efficient and affordable. They sought the help of IonIdea-Dynatrace to improve their production performance issues.
This client is a leader in benefits management, simplifying the complex process of shopping, enrolling, and managing health, ancillary, and voluntary benefits. They also assist insurance brokers, local and state government agencies, employers, and their workers.
Existing challenges:
The company had a complex, hybrid environment spread across multiple cloud platforms and legacy systems, which forced them to move towards a cloud-native architecture running on Kubernetes and migrate workloads to AWS. This resulted in increased complexity.
The client was also facing critical performance issues in production due to incomplete testing methodologies, extended testing phases, and the use of disparate monitoring tools for managing IT performance. This delayed product releases, hindered visibility and transparency across the test and development teams, and made it difficult to identify and resolve anomalies or performance issues.
The company needed a solution that could standardize its CI/CD processes and consolidate its monitoring and management solutions into one DevOps toolchain.
Identifying Dynatrace as the best solution:
After considering several options and a Proof of Concept (POC) by Dynatrace, the client chose Dynatrace for its AI-powered insights feature and easy implementation, which would enable them to quickly obtain insights into the entire application and infrastructure topology. Performance alerts would help the client identify the root cause of issues, remediate them quickly, and prevent them from impacting user experiences.
Dynatrace would enable the client to identify performance issues at the early stages of development, prevent bad code from progressing into the pipeline, and accelerate innovation. The client could also implement automated quality gates in its software delivery pipeline using Dynatrace's open-source pluggable control plane, Keptn. This would validate new deployments, provide precise answers regarding the performance of newly deployed services, continuously optimize, and prevent production issues.
IonIdea’s Dynatrace response:
- IonIdea developed a single coherent system for the entire test engineering, product development, and software engineering. This reduced test iteration and accelerated the release cycle. All stakeholders could access a single source of data.
- IonIdea designed a health check master trip dashboard that provided a comprehensive overview of the system's health. They also constructed a dashboard to measure the application response time, classify its speed and efficiency, and provided resources and solutions based on the application teams' requirements.
Short-term and long-term results:
- By integrating automated quality gates within their CI/CD pipeline, the client ensured that new code met predefined performance baselines before being released into production, eliminating performance defects caused by functional codes and enabling DevOps teams to innovate faster.
- With advanced observability to trace transactions end-to-end across the full stack, including legacy applications, the client could identify and resolve issues wherever they originated.
- Advanced observability also enabled higher system availability for consumers during the company's peak season.
Considering the critical role of customer experience in achieving their goals, the client is delighted to have improved their production process, accelerated innovation, and optimized user experiences.
Experience the precision assurance of IonIdea's Dynatrace implementation!